Privacy Commitment

Effective: April 22, 2025

1. OVERVIEW
   1. Dragon Speed Rentals ("we," "our," or "the company") values your confidentiality and establishes this document to explain our data practices.
   2. Every interaction with our services—whether visiting our website, making reservations, or utilizing our luxury vehicles—falls under these guidelines.
   3. Chinese data protection regulations and global privacy standards form the foundation of our approach to safeguarding your personal details.
2. KEY TERMINOLOGY
   1. "Customer data" encompasses any details that identify you directly or indirectly, including contact information, identification documents, and preferences.
   2. "Processing activities" refer to operations performed on your information—collection, storage, analysis, sharing, deletion, or any combination thereof.
   3. "Service users" include website visitors, account holders, vehicle renters, and anyone who communicates with our company representatives.
3. DATA CATEGORIES
   1. Our operations require various information types:
      • Biographical details (name, nationality, date of birth)
      • Communication channels (telephone numbers, email addresses, physical locations)
      • Driving credentials (license information, experience level, traffic history)
      • Verification materials (passport scans, identity cards, proof of residence)
      • Financial instruments (payment methods, transaction records, billing preferences)
      • Automotive preferences (vehicle selections, special requests, customization needs)
      • Feedback submissions (reviews, complaints, improvement suggestions)
   2. Technical metrics collected automatically include device specifications, browsing patterns, geographical coordinates, and system performance indicators.
4. UTILIZATION PURPOSES
   1. Your information enables us to:
      • Authenticate identity before releasing high-value vehicles
      • Coordinate delivery and retrieval logistics
      • Dispatch updates regarding reservation modifications
      • Customize driving experiences based on stated preferences
      • Distribute exclusive offers to returning clients (with permission)
      • Enhance fleet composition through analysis of selection patterns
      • Resolve disputes regarding vehicle condition or contract terms
   2. Legal justifications for processing include contractual necessity, legitimate business interests, regulatory compliance requirements, and explicit consent where applicable.
5. THIRD-PARTY RELATIONSHIPS
   1. External entities receiving your information may include:
      • Automotive manufacturers for warranty validation and maintenance scheduling
      • Insurance providers assessing coverage eligibility and claim processing
      • Payment processors handling financial transactions securely
      • Transportation authorities when legally mandated
      • Marketing specialists developing targeted communications (consent-based)
      • Technology vendors maintaining our reservation systems
      • Legal representatives addressing disputes or regulatory matters
   2. Commercial exploitation of your personal details through data selling practices contradicts our business ethics and never occurs.
   3. Contractual safeguards bind all service providers to maintain confidentiality standards matching or exceeding our internal protocols.
6. CROSS-BORDER CONSIDERATIONS
   1. The global nature of luxury vehicle rentals occasionally necessitates information movement across national boundaries.
   2. When transferring data internationally, we implement these protective measures:
      • Standard contractual clauses approved by regulatory authorities
      • Verification of recipient country privacy frameworks
      • Encryption protocols for data in transit
      • Minimization principles limiting transferred information
   3. Transparency regarding destination countries remains a priority, with specific details available upon request.
7. PROTECTION INFRASTRUCTURE
   1. Defending your information involves multiple security layers:
      • Advanced encryption standards for stored and transmitted data
      • Access restrictions based on job responsibilities
      • Regular vulnerability assessments by independent specialists
      • Employee training on privacy best practices
      • Incident response procedures for potential breaches
   2. While perfect security guarantees remain impossible in the digital landscape, our continuous improvement approach minimizes risks substantially.
8. CUSTOMER PRIVILEGES
   1. Chinese law and international standards grant you specific entitlements:
      • Requesting copies of information we maintain about you
      • Instructing us to update inaccurate records
      • Demanding deletion under certain circumstances
      • Restricting particular processing activities
      • Transferring your data to alternative service providers
      • Challenging automated decision-making processes
      • Filing concerns with supervisory authorities
   2. Exercising these rights requires identity verification to prevent unauthorized access to personal information.
9. DIGITAL MONITORING TECHNOLOGIES
   1. Our digital platforms employ various tracking mechanisms:
      • Necessary tools enabling basic website functionality
      • Performance measurement systems evaluating user experience
      • Preference-saving features remembering your settings
      • Marketing trackers delivering relevant advertisements (optional)
   2. Browser settings provide granular control over these technologies, though blocking essential cookies may limit site functionality.
   3. Detailed cookie classifications, purposes, and lifespans appear in our specialized Cookie Declaration accessible through the website footer.
10. COMMUNICATION CHANNELS
    1. Questions or concerns regarding this policy should be directed to our dedicated privacy team through these methods:
    2. Dragon Speed Rentals
       Privacy Department
       888 Nanjing West Road, Jing'an District
       Shanghai, 200000
       Email:  data-protection@dragonspeedrentals.com
       Hotline: +91 22 4567 8900
    3. Our Data Protection Officer reviews all inquiries, with responses typically provided within 14 calendar days.